Context
Enterprise design system for a global asset manager, engaged through ELSE across three separate contracts over four years.
What was wrong
To be authored.
What was done
To be authored.
Before and after
To be authored. Light on screens, heavy on system thinking.
Governance
To be authored.
Outcome
The honest metric: the team kept using it. Each contract ended with the system in the team's hands, and each renewal happened because it stayed there.